Refund Policy

At Flexstore, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Refund Eligibility

We offer refunds or replacements in the following cases:
✅ Damaged or Defective Items – If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos as proof.
✅ Incorrect Item Received – If you receive the wrong product, we will arrange a replacement or refund.
✅ Lost or Delayed Orders – If your order is lost in transit or delayed beyond 30 days (based on tracking updates), you may request a refund.
✅ Order Not Received – If your order shows "delivered" but you did not receive it, please check with your local courier. If unresolved, contact us within 5 days of the delivery status update.

Non-Refundable Situations

❌ Buyer’s Remorse – We do not accept refunds for change of mind.
❌ Incorrect Shipping Address – If you provide an incorrect or incomplete address, we are not responsible for lost orders.
❌ Delayed Processing – If processing takes slightly longer than expected due to high demand or supplier delays, refunds are not applicable unless the delay exceeds CJ Dropshipping’s timeframe.

How to Request a Refund

1️⃣ Contact us at [flexshop167@gmail.com] with your order number and supporting evidence (photos/videos).
2️⃣ Our team will review your request and respond within 48 hours.
3️⃣ If approved, refunds will be processed to your original payment method within 5-10 business days.

Cancellations & Changes

• Orders can only be canceled or modified within 6 hours of purchase.
• After this timeframe, orders are processed and cannot be changed.

For any questions or concerns, reach out to our support team at [flexshop167@gmail.com].

📌 By placing an order on Flexstore, you agree to this Refund Policy.